ok95 Privacy Policy — How We Handle Your Personal Data
This Privacy Policy explains what personal data ok95 collects, why we collect it, how we use and protect it, and the rights you hold as a player on our platform.
1. Introduction
Who we are and what this policy covers.
ok95 is an online casino and sports betting platform designed for adult players in Bangladesh. In providing our services, we necessarily collect and process certain personal data about you. This is an unavoidable feature of running a secure, compliant, and personalised online gaming platform. We process your data lawfully, transparently, and only to the extent necessary to provide the ok95 service and to meet our legal obligations.
This Privacy Policy was last updated on 1 January 2026. ok95 reserves the right to update this policy at any time. When we make material changes, we will publish the revised policy on this page with an updated effective date. Continued use of ok95 after such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Privacy at a Glance
Five key privacy commitments ok95 makes to every player.
Your Data Is SSL-Encrypted
All data transmitted between your device and ok95 is encrypted using SSL. This protects your personal and payment information from interception during transmission.
We Never Sell Your Data
ok95 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to provide and improve the ok95 service.
You Can Access Your Data
You have the right to request a copy of the personal data ok95 holds about you. Submit a request via the support email listed at the bottom of this page and we will respond within a reasonable timeframe.
You Can Request Data Deletion
In many circumstances you may request that ok95 delete your personal data. Requests are subject to our legal retention obligations. Contact ok95 support to submit a deletion request.
Cookies Are Used for Performance
ok95 uses essential and performance cookies to keep the platform functioning correctly and to improve the user experience. We do not use third-party advertising cookies. You can manage cookies through your browser settings.
2. Personal Data We Collect
The categories of personal data ok95 collects about you.
ok95 collects personal data that is necessary to provide our services, comply with legal obligations, prevent fraud, and improve the platform experience. The table below summarises the main categories of data we collect and the examples within each category.
| Data Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, National Identity Card (NID) number, passport number, selfie photograph for KYC verification |
| Contact Data | Bangladesh mobile phone number, email address (where provided) |
| Financial Data | Deposit and withdrawal transaction records, bKash / Nagad / Rocket / Upay wallet references (transaction IDs only — ok95 does not store full mobile wallet credentials), account balance history |
| Technical Data | IP address, device type, operating system, browser type, mobile network operator, session duration, pages visited, clickstream data |
| Gaming and Betting Data | Game sessions played, bets placed, wager amounts, winnings, bonus usage, sports betting selections |
3. How We Collect Your Data
The methods by which ok95 receives your personal data.
Data You Provide Directly
When you register an ok95 account, you provide your mobile phone number and create a password. When you complete identity verification (KYC), you submit identity documents and, in some cases, a selfie. When you contact ok95 support, you provide the content of your communication. When you participate in promotions or surveys, you may provide additional information voluntarily.
Data Collected Automatically
When you access ok95.vu, our servers and analytics tools automatically collect technical data including your IP address, device information, browser type, and session behaviour. This data is collected using server logs and cookies (see Section 6). This technical data helps us keep the platform secure, detect suspicious activity, and improve performance across the range of devices and mobile networks used by Bangladesh players.
Data from Payment Processors
When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or any other approved payment method, ok95 receives a transaction confirmation from the payment processor. This confirmation typically includes a transaction reference number, the amount, and the timestamp. ok95 does not receive or store your full mobile banking PIN, OTP, or account password. Those credentials remain between you and your mobile wallet provider.
4. How We Use Your Personal Data
The purposes for which ok95 processes your personal data.
ok95 processes your personal data only for legitimate purposes connected to the provision and improvement of the ok95 platform, and to comply with legal and regulatory obligations. We do not process your data for any purpose that is incompatible with the purposes described in this section.
Account Management and Service Delivery
We use your identity and contact data to create and manage your ok95 account, verify your identity, process deposits and withdrawals, provide customer support, and communicate with you about your account. This processing is necessary to perform the contract between you and ok95.
Fraud Prevention and Security
We use technical data, financial data, and gaming data to detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities. This may include automated monitoring of account activity, IP address analysis, and device fingerprinting. This processing is necessary for our legitimate interest in maintaining a safe and secure platform, and to comply with applicable anti-money-laundering obligations.
Responsible Gaming Compliance
We use gaming and betting data to monitor for signs of problem gambling, to enforce deposit limits you have set, to administer self-exclusion requests, and to meet responsible gaming obligations. This processing is necessary for our legal and ethical obligations as an online gaming operator.
Platform Improvement and Analytics
We use technical data and aggregated gaming data to understand how players use ok95, to identify performance issues, and to make data-driven improvements to the platform. Where possible, analytics processing uses aggregated or anonymised data that does not identify individual players. This processing is in our legitimate interest in providing a better service.
5. Sharing Your Personal Data
When and with whom ok95 shares your personal data.
ok95 does not sell, rent, or trade personal data. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Service Providers and Technology Partners
ok95 uses third-party service providers to assist in operating the platform. These include game studios (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others), payment processing partners (bKash, Nagad, Rocket, Upay network processors), and platform infrastructure providers. We share only the data that each service provider needs to perform their specific function. All service providers are contractually required to handle your data securely and in accordance with applicable privacy standards.
Legal and Regulatory Obligations
ok95 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law, court order, or official request. This includes disclosures required in connection with anti-money-laundering investigations, fraud investigations, or the enforcement of age verification requirements. ok95 will disclose only what is required by law.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of ok95's business, player data may be transferred to the acquiring entity as part of that transaction. ok95 will notify affected players of any such transfer via the platform or account email, and the acquiring entity will be required to honour this Privacy Policy or provide players with notice of a revised policy before any change in data processing takes effect.
6. Payment Data and Mobile Wallet Security
How ok95 handles your bKash, Nagad, Rocket, and Upay payment data.
ok95 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, and other local Bangladesh payment channels. When you make a payment, the transaction is authorised within your mobile wallet app — your PIN, OTP, and mobile banking password are entered directly into your bKash, Nagad, Rocket, or Upay application and are never transmitted to or stored by ok95. ok95 receives only the transaction confirmation data from the payment network, which includes the transaction reference number, the amount, and the timestamp.
ok95 strongly advises all players never to share their mobile banking PIN, OTP, or password with any third party, including anyone claiming to represent ok95 support. ok95 support staff will never ask for your mobile banking credentials. If you receive any request for your PIN, OTP, or banking password from someone claiming to be ok95, treat it as fraudulent and contact ok95 support immediately using the email address at the bottom of this page.
7. Cookies and Tracking Technologies
How ok95 uses cookies on ok95.vu.
ok95.vu uses cookies — small text files placed on your device — to enable core platform functionality and to improve performance. We do not use advertising cookies or cross-site tracking cookies. The cookies used by ok95 fall into two categories described below.
Essential Cookies
Essential cookies are required for ok95.vu to function. They manage your login session, maintain security tokens, and ensure that the platform behaves correctly as you navigate between pages. Without these cookies the platform cannot operate. Essential cookies cannot be disabled without breaking the site's core functionality.
Performance and Analytics Cookies
Performance cookies collect anonymised data about how players use ok95.vu, such as which pages are visited most frequently, how long sessions last, and where errors occur. This information is used in aggregate to improve the platform. You may disable performance cookies through your browser settings. Note that disabling them will not affect your ability to use ok95 but will limit our ability to improve the platform based on usage patterns.
8. Data Security
The technical and organisational measures ok95 uses to protect your data.
ok95 implements SSL encryption across all pages and transactions on ok95.vu. Your data is stored on secured servers with access controls that restrict who within ok95 can view personal player data. ok95 uses firewalls, intrusion detection, and regular security reviews to protect the platform infrastructure. Payments are handled through established payment network partners who operate their own security measures in accordance with payment industry standards.
Despite our security measures, no online platform can guarantee absolute security. If you suspect that your ok95 account has been accessed without your authorisation, or that your personal data has been compromised, you must contact ok95 support immediately using the email address at the bottom of this page. ok95 will investigate all credible security reports promptly.
9. Data Retention
How long ok95 keeps your personal data.
ok95 retains your personal data for as long as your account is active and for a period thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. Financial transaction records are retained for a minimum of five years to meet anti-money-laundering and financial record-keeping obligations. KYC documentation is retained for the duration of the account relationship and for a minimum of five years after account closure. Technical logs are retained for shorter periods consistent with their operational purpose. When personal data is no longer required, ok95 will delete or anonymise it securely.
10. Your Rights Over Your Personal Data
Rights you hold as a data subject under applicable privacy law.
ok95 respects your rights over your personal data. The following rights are available to you. To exercise any of these rights, contact ok95 support using the email address at the bottom of this page. ok95 will respond to all rights requests within a reasonable timeframe. Note that some rights are subject to exceptions — for example, we may be unable to delete data that we are legally required to retain.
Right of Access
You may request a copy of the personal data ok95 holds about you. We will provide this in a readable format within a reasonable timeframe. There is no charge for a first access request in any twelve-month period.
Right to Correction
If you believe that personal data ok95 holds about you is inaccurate or incomplete, you may request that we correct or complete it. Some identity data (such as NID-verified name and date of birth) can only be corrected by submitting updated verified identity documentation.
Right to Erasure
You may request that ok95 delete your personal data. This right is not absolute — we may be required to retain certain data for legal, regulatory, or dispute-resolution purposes even after account closure. Where we cannot fulfil an erasure request in full, we will explain why and delete as much as legally permissible.
Right to Object to Processing
Where ok95 processes your data based on legitimate interests (rather than legal obligation or contract), you may object to that processing. ok95 will review your objection and cease the processing unless we have compelling legitimate grounds that override your interests. You can always object to processing for direct marketing purposes — though ok95 does not currently send direct marketing communications without your consent.
11. Children and Minors
ok95's policy on data relating to underage individuals.
ok95 is strictly for adults aged 21 and above. ok95 does not knowingly collect or process personal data from any person under the age of 21. If ok95 discovers that personal data has been collected from a person under 21, that data will be deleted as quickly as possible and the associated account will be closed. If you are a parent or guardian and believe that a person under 21 has registered an ok95 account, please contact ok95 support immediately using the email address at the bottom of this page.
12. Changes to This Privacy Policy
How ok95 will notify you of updates to this policy.
ok95 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page. Where a change is material, we will endeavour to provide notice to registered players via account notification or platform alert. Continued use of ok95 after a Privacy Policy update constitutes your acceptance of the revised policy. We recommend reviewing this page each time you visit ok95 if privacy is important to you.
13. Contact Us About Privacy
How to reach ok95 with privacy-related questions or requests.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the ok95 support team using the email address displayed in the footer of this page. When submitting a privacy request, please include your registered mobile number and a clear description of your request so we can assist you efficiently. ok95 aims to acknowledge all privacy-related contacts within 24 hours (Bangladesh Standard Time, UTC+6).
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